Effective Date: November 1, 2026
At SRC ATHLETICS, we stand firmly behind the quality and durability of every piece of outdoor gear we offer on www.srcathletics.com, from our collapsible buckets and cups to our full range of carabiners designed to keep up with all your wild adventures. This policy outlines clear, fair guidelines for all product return and refund requests, and we explicitly emphasize that no pure “refund only” requests are permitted under any valid scenario unless we confirm the product you received is irreparably damaged, out of stock permanently, and no identical replacement unit can be provided. All requests must strictly follow the rules set out below to protect the interests of every shopper in our outdoor community, while ensuring we maintain sustainable operations to keep delivering reliable, affordable gear for all your explorations.
1. General Eligibility Rules for Returns
All eligible return requests must be submitted within 30 calendar days from the exact date you receive your order. To qualify for a return, the product you wish to send back must be in original, unused, resellable condition, with all original factory tags, packaging, accessories, and accompanying manuals fully intact. Products that show obvious signs of outdoor use, scuffs, water damage, improper modification, or cleaning that alters the original factory condition can not be accepted for return. We will not process any return requests submitted after the 30-day window, as we cannot verify the product has been stored and cared for in line with our official use guidelines after extended use in outdoor environments.
As a core rule of this policy, we do not accept any requests for 100% direct money-back without return of the physical product to our designated warehouse. All customers who wish to receive any form of refund corresponding to their purchase must first complete the full product return process, and we will never issue a full or partial refund before we receive, inspect, and confirm the returned item meets our return eligibility standards. Requests for “refund only” that ask for reimbursement without sending back the purchased goods, even if you claim the product has minor defects, will be automatically rejected by our support team. This rule is designed to prevent fraudulent claims, ensure we do not suffer unnecessary losses that would force us to raise prices for all other shoppers, and create a fair and trustworthy shopping environment for every member of our community that loves outdoor exploration.
2. Step-by-Step Return Process
- First, submit your return request by contacting our customer support team at [email protected], or call us directly at +52 222 2225 1869. Please provide your original order number, the specific SKU and name of the product you wish to return, and clear photos showing the condition of the product and its original packaging. Our support team will review your request within 2 business days, and send you a formal approved return authorization number along with the exact warehouse address for you to send the item back. Return requests submitted without a valid pre-authorized return number will not be processed, and your package may be rejected upon arrival at our facility.
- Pack the product securely with all original components, and write the assigned return authorization number clearly on the outer shipping package. Send the package back using a traceable, insured shipping service. For all non-defective returns requested because you changed your mind, selected the wrong product model, or no longer need the item, you will be fully responsible for covering the return shipping costs. We will not be liable for any lost or damaged packages during the return transit, so we strongly recommend you keep the shipping tracking number and purchase full transit insurance for the return shipment.
- Once our warehouse team receives your returned package, we will conduct a full, detailed inspection of the product within 3 business days. If the inspection confirms the item meets all our return eligibility requirements, we will proceed to process an identical product replacement for you first, as this is our preferred resolution for almost all return scenarios. We will ship your replacement unit out via our standard logistics channel, and cover the cost of sending the new replacement product to you within the Mexico territory.
- A refund will only be issued in the rare instance that our inventory system confirms the exact product you returned is permanently out of stock and can not be restocked within 30 days. Under this very specific scenario, the refund amount will be credited back to your original payment method within 7 to 10 business days, and the processing speed may vary slightly depending on the rules of your payment card issuer. We will never issue a refund before we receive and inspect your original returned product, and no partial or full refund will ever be approved if you choose to keep the purchased item.
3. Exceptions That Qualify for Special Processing
If your order arrives with obvious shipping damage, manufacturing defects that affect normal use, or we shipped the completely wrong product that does not match what you ordered on www.srcathletics.com, please contact our support team within 7 calendar days of delivery, and provide clear photos of the outer shipping package, the shipping label, and the issue with the product. For these confirmed fault scenarios on our side, we will cover all the costs of the return shipping, and prioritize shipping a brand new identical replacement product to you as fast as possible. We still do not offer “refund only” resolution under these cases, as our top priority is always getting the correct, working outdoor gear into your hands for your upcoming adventures.
Products explicitly marked as final sale, customized products with custom engraving or personalized modifications made per your request, and hygiene-related products such as collapsible silicone water cups that have been opened and used can not be accepted for return at all, unless they have inherent manufacturing defects that make them completely unusable.
4. Contact Information for Return Support
If you have any questions about our Refund and Returns Policy, the status of your pending return request, or need assistance submitting a new return application, you can reach our dedicated support team at any time:
- Company Name: SRC ATHLETICS S.A. DE C.V.
- Physical Office Address: Blvd. Atlixcáyotl 1810, Local 6, Oficina D-1, 72453 Heroica Puebla de Zaragoza, Puebla, México
- Support Email: [email protected]
- Contact Phone: +52 222 2225 1869
All our return policies are built to ensure every shopper gets the high-quality outdoor gear they deserve, and our strict no “refund only” rule helps us keep our prices low and our product quality consistent for everyone exploring the great outdoors.