ffective Date: November 1, 2026
As a Mexico-based outdoor lifestyle brand dedicated to delivering reliable collapsible buckets, collapsible cups, carabiners and all your essential adventure gear to every explorer across the country and beyond, SRC ATHLETICS has designed this transparent Shipping Policy to outline full details of our order fulfillment, delivery timelines, shipping fees, tracking procedures and related service terms for all purchases made on our official website www.srcathletics.com. We are committed to getting your outdoor gear to you as efficiently and securely as possible, so you never have to wait longer than necessary to gear up for your next hiking trip, backyard BBQ, camping excursion, or casual outdoor escape.
1. Order Processing & Fulfillment Timeline
All successfully submitted and paid orders on our platform enter our processing queue immediately after payment confirmation. Our in-house warehouse team operates during standard business hours from 9:00 AM to 6:00 PM CST, Monday through Friday, excluding nationally recognized public holidays observed in Puebla, Mexico.
Standard orders for all in-stock products will be processed, quality-checked, and handed over to our contracted logistics partners within 1 to 2 business days after your payment is fully verified. For all items that require minor pre-shipment customization or special packaging such as personalized carabiners or bundled outdoor gear sets, the processing timeline may be extended by up to 3 additional business days, and our support team will send you a timely notification via your registered email to keep you updated on the progress. We never ship out uninspected, defective, or mislabeled products: every single item will go through a 2-step quality check before being sealed into the shipping package, to ensure you receive the exact outdoor gear you ordered in perfect factory condition.
Orders placed after 3:00 PM CST on business days, or any time during weekends and public holidays, will be processed on the next upcoming regular business day. You will receive an automated order confirmation email right after you complete your checkout, and a second shipment notification email immediately after your package is dispatched from our warehouse.
2. Shipping Coverage Areas & Corresponding Timelines
We offer multiple shipping tiers to meet different delivery needs for customers across different regions:
- Local Puebla Delivery: For shipping addresses located within Heroica Puebla de Zaragoza and surrounding adjacent local areas, we provide same-day express shipping for all orders confirmed before 12:00 PM CST, with an average delivery window of 4 to 8 hours after dispatch. All local standard delivery orders will arrive within 1 to 2 business days.
- National Mexico Shipping: For all shipping addresses across other states and regions in Mexico, our standard ground shipping service takes 3 to 5 business days for delivery. For customers who need their outdoor gear faster for a scheduled upcoming trip, we offer expedited national shipping service with an estimated 1 to 2 business day delivery window, which you can select at checkout.
- International Shipping: For customers located outside of Mexico, we offer tracked international shipping services to over 30 global regions. Standard international delivery usually takes 7 to 14 business days, depending on the customs clearance procedures of your destination country. Please note that any applicable import duties, customs processing fees, or local tax charges imposed by your destination country are the sole responsibility of the customer, and SRC ATHLETICS can not cover these additional costs. We will provide all required customs declaration documentation upon request to help facilitate smooth clearance of your order.
The 30% limited time discount promotions we regularly run on www.srcathletics.com apply to product prices only, and do not cover any associated shipping fees, which will be clearly displayed and calculated during your checkout process before you confirm your payment.
3. Shipping Fees & Free Shipping Eligibility
Our transparent shipping fee structure follows the weight and destination of your order, with no hidden surcharges applied:
- All local Puebla standard delivery orders have a flat rate shipping fee of €2.50, and same-day express delivery carries a flat rate fee of €5.00.
- National Mexico standard ground shipping has a flat rate fee of €4.99, while expedited national shipping is priced at €9.99.
- International shipping fees are calculated based on the total weight of your order and your exact destination, and the exact fee will be automatically shown on your checkout page before you make payment.
Free Shipping Eligibility: All orders with a total pre-tax value of €50 or more qualify for completely free standard ground shipping anywhere within the territory of Mexico. You do not need to enter any additional discount codes to unlock this benefit: the free shipping discount will be automatically applied to your order total at checkout once your cart value meets the requirement.
4. Order Tracking & Delivery Issues Handling
Once your order is dispatched from our warehouse, you will receive a shipment confirmation email that includes your unique package tracking number and a direct link that you can use to monitor the real-time location and delivery status of your parcel on our logistics partner’s official website. If you do not receive the shipment notification email 3 full business days after your payment confirmation, please check your spam or junk mail folder first, or contact our customer support team for help.
If your tracking information shows that the package has been marked as delivered but you have not received your parcel, please contact our support team within 3 business days of the marked delivery date. We will work directly with our logistics provider to launch an investigation into the missing parcel. If the investigation confirms the package is confirmed lost in transit by our logistics partner, we will reship your full order at no extra cost to you, or arrange a full replacement of your purchased items as outlined in our Refund and Returns Policy.
If your package arrives with obvious signs of severe outer packaging damage, please open the parcel in front of the delivery courier and inspect your products immediately. If any items inside are found broken or damaged, please note the damage on the delivery receipt and contact our support team with photos of the damaged packaging and products within 24 hours, so we can arrange a free replacement shipment for you right away.
We do not take responsibility for failed delivery attempts caused by you providing an incomplete, incorrect, or outdated shipping address during checkout. If you need to modify your shipping address after placing an order, you must submit the change request to our support team before 12:00 PM CST on the day your order is scheduled to be processed, to ensure we can update the destination information before the package is dispatched.
5. Contact Information
If you have any questions regarding shipping timelines, tracking updates, fee calculation, or need support for any delivery related issues, our dedicated logistics support team is ready to assist you:
- Company Name: SRC ATHLETICS S.A. DE C.V.
- Physical Address: Blvd. Atlixcáyotl 1810, Local 6, Oficina D-1, 72453 Heroica Puebla de Zaragoza, Puebla, México
- Contact Email: [email protected]
- Telephone Support: +52 222 2225 1869
Our team will respond to all your shipping related inquiries within 2 business days, to make sure your outdoor gear arrives safely before your next adventure.